11 mi FAQ

11 mi applies different settlement rules depending on the situation. If a match is cancelled before it starts, all bets are voided and your stake is refunded in full at odds of 1.00. If a football match has passed the 65-minute mark before being suspended, 11 mi will settle bets based on the result at that point — for markets such as Over/Under Goals and First Half Winner. However, bets on Full Time Result, Correct Score, and similar markets will be voided. In cricket, most bets will be voided if less than 70% of overs are completed in a Test match, or fewer than 20 overs in an ODI. Events that have already been concluded — such as Toss Winner and First Over Runs — will remain valid. In tennis, if a player retires through injury after the match has started, the Match Winner bet is generally not voided — the player who advances to the next round is declared the winner. If a postponed match is rescheduled and played within 48 hours, bets remain valid. If the delay exceeds 48 hours or the match is officially cancelled, bets are voided. For Live Betting, bets placed immediately before a match is interrupted may be voided. 11 mi publishes detailed betting rules for each sport, available on the Terms and Conditions page.

The wagering requirement (turnover/rollover requirement) for every bonus on 11 mi is stated in the bonus terms. Example: you deposit ৳1,000 and receive a 100% welcome bonus — that's an extra ৳1,000 in bonus funds. If the wagering requirement is 10x, you need to place bets totalling (1,000 bonus x 10) = ৳10,000 before you can withdraw the bonus. Some 11 mi bonuses calculate wagering on both deposit + bonus. For example, 5x (deposit + bonus) means (1,000 + 1,000) x 5 = ৳10,000. For Sports Betting, wagering is typically 5x–8x with a minimum odds requirement of 1.50 or 2.00. Bets placed at odds of 1.50 or above count in full towards wagering. Bets placed below odds of 1.50 do not count. Casino bonuses carry 15x–35x wagering, with different games contributing at different rates: slots 100%, table games (blackjack, roulette) 10%–20%, Live Casino 10%. For example, a ৳100 bet on slots counts as ৳100 towards wagering, while a ৳100 bet on blackjack counts as only ৳10 or ৳20. The Bonus History section under My Account on 11 mi shows your live wagering progress — how much you have already wagered and how much remains. Bonus validity is typically 7–30 days; if wagering is not completed within this period, both the bonus and any winnings will be forfeited.

Yes, 11 mi is a completely safe and trustworthy online gaming platform. 11 mi holds an international gaming license and is licensed and regulated under the Curacao Gaming Control Board. This means 11 mi operates under strict rules and undergoes regular audits. 11 mi uses SSL 256-bit encryption — bank-level security — keeping all your personal information, payment details, and transactions fully encrypted. Hackers and third parties cannot access this data. 11 mi is PCI-DSS (Payment Card Industry Data Security Standard) compliant, meaning payment processing meets international security standards. All game providers such as NetEnt, Evolution Gaming, Pragmatic Play, and Microgaming are fully licensed, and their games are RNG (Random Number Generator) certified — meaning results are completely random and fair. 11 mi believes in transparency: all payments, bonus terms, and betting rules are clearly stated. There are no hidden fees or conditions. Your funds are held in segregated accounts, separate from 11 mi's operational funds — so your deposits are fully protected. Over the past 5 years, 11 mi has served 500,000+ active users in Bangladesh with no major security incidents. Fast payouts, Bangla support, and local payment methods have made 11 mi a favourite among Bangladeshi players. 11 mi promotes responsible gaming and offers tools like self-exclusion and deposit limits. If you want further assurance, 11 mi's license number and certificates are available in the website footer.

11 mi allows you to place Accumulator or Parlay bets (also known as combo bets or multiple bets), where you combine several selections on a single bet slip. 11 mi allows a minimum of 2 and a maximum of 20 selections in one accumulator. To build an accumulator, click on the odds for each match you want — each selection is added to your bet slip. Then select the Multiple or Accumulator tab at the top of the bet slip (instead of Single). The odds of all selections are multiplied together to give you the total odds. Example: you select 4 football matches — Match A (odds 1.80), Match B (odds 2.10), Match C (odds 1.65), Match D (odds 1.90). Total odds = 1.80 x 2.10 x 1.65 x 1.90 = 11.88. If you stake ৳100 and all 4 selections win, your return is 100 x 11.88 = ৳1,188. Critically important: all selections in an accumulator must win. If even one loses, the entire bet is lost. On 11 mi you can go from a Double (2 selections) and Treble (3) up to a 20-Fold. More selections mean a higher potential return, but also greater risk. 11 mi offers accumulator bonuses: 5% bonus on 5+ selections, and 10% bonus on 10+ selections, applied to total winnings. The minimum total odds for an accumulator are generally 1.40. Related outcomes from the same match (such as Match Winner and Over 2.5 Goals) may not be combinable in one accumulator — 11 mi may restrict this. Live betting selections can also be added to an accumulator alongside pre-match selections.

There are a few possible reasons why your 11 mi account may be locked. First reason: incorrect password. If you enter the wrong password 3 times in a row, 11 mi temporarily locks the account for security purposes. Wait 30 minutes and try again. If you have forgotten your password, click the "Forgot Password?" link on the login page to reset it. Second reason: KYC verification. Under 11 mi's rules, identity verification is mandatory before withdrawals above a certain amount. If you have not submitted your NID, driving licence, or passport, your account may be restricted. Go to the Verification section under My Account and upload the required documents. 11 mi typically completes verification within 24–48 hours, after which the account is unlocked. Third reason: suspicious activity. If the 11 mi system detects unusual login patterns, multiple accounts, or bonus abuse, the account may be suspended pending investigation. Fourth reason: self-exclusion. If you voluntarily closed your account using a responsible gaming tool, it will remain closed until the set period expires. Resolution: contact 11 mi live chat support (chat icon at the bottom right of the homepage), or email [email protected] with your username and registered mobile number. The 11 mi support team will explain the reason and provide a solution. If document verification is required, submit them promptly. Identity confirmation by phone may also be necessary. Provided the rules have been followed, 11 mi generally reactivates accounts within 1–3 days.

No, 11 mi strictly prohibits anyone under 18 from registering or playing. This is not just an 11 mi policy — it is a requirement of international gaming law and a condition of 11 mi's licence. The minimum age for online betting and casino gaming in Bangladesh and most other countries is 18. If you are under 18, 11 mi will not allow you to create an account. The registration form requires a date of birth, and if you are not yet 18, the system will reject the registration. 11 mi also verifies identity via NID, passport, or driving licence, which confirms your actual age. If anyone provides false information or uses someone else's documents to create an account, 11 mi will permanently close the account upon detection, all winnings and balances will be forfeited, and legal action may follow. 11 mi takes underage gaming very seriously, as it can result in the loss of its licence. 11 mi urges parents to monitor their children's internet usage and keep payment cards and banking details secure. If you are under 18, please wait until you turn 18. When that time comes, 11 mi will welcome you and provide full support for responsible play. Remember, gambling is entertainment for adults only and should always be enjoyed within your means.