Why Is Identity Verification Important?
Many people think identity verification or KYC (Know Your Customer) is a hassle. Actually, it's the complete opposite. Completing KYC at 11 mi means your account is fully protected. No one can open a fake account in your name. If you ever forget your password or face account issues, verified identity ensures quick recovery. 11 mi is an internationally licensed platform. To comply with international regulations, verifying each user's identity is mandatory. It also helps prevent money laundering and fraud. Simply put, KYC at 11 mi is for your own protection.
Many online platforms in Bangladesh let you use them without KYC. But at a trusted platform like 11 mi, security always comes first. When you want to withdraw — especially after a big win — having a verified account makes the process significantly faster. Withdrawals from unverified accounts may be delayed. Once KYC is completed on 11 mi, you won't need to submit documents again. Do it once and play with complete peace of mind.
11 mi KYC Policy
11 mi requests verification from all users. KYC is mandatory especially for those making their first withdrawal or transferring large amounts. Information is completely confidential and not shared with third parties.
11 mi KYC Verification Levels
11 mi uses a tiered verification system. Completing each level unlocks greater account benefits. Below is an overview of the three main levels.
Basic Verification
Email and mobile number verification. This happens automatically via OTP when you sign up at 11 mi. Limited deposit and gaming benefits are available at this level.
Identity Verification
Confirming identity by submitting National ID card or passport. This level is essential for withdrawals at 11 mi. Usually approved within 24-48 hours.
Enhanced Verification
Address proof and payment method verification. For 11 mi VIP members and high-volume users. Maximum withdrawal limits and premium benefits available.
Required Documents List
Several types of documents are accepted for identity verification at 11 mi. The table below lists each category along with the accepted documents.
| Category | Acceptable Documents | Required | Special Instructions |
|---|---|---|---|
| Proof of Identity | National ID Card (NID), Passport, Driving Licence | Yes | Both sides must be clearly visible. Expired documents will not be accepted. |
| Proof of Address | Utility bill (electricity/gas), bank statement, government letter | Yes | Documents must be no more than 3 months old. |
| Selfie Verification | Clear selfie holding ID card | Yes | Both your face and ID card must be clearly visible. Sunglasses and caps are not permitted. |
| Payment Verification | Bkash/Nagad screenshot, bank card photo | For Enhanced | The payment method must be registered in your name. |
| Proof of Income | Employment contract, pay slip, business licence | If Required | 11 mi may request this only for large transfers. |
11 mi Identity Verification – Step-by-Step Process
Log in to My Account
Log in to your 11 mi account. Click on your profile icon in the top right corner. Select "Account Settings" or "Profile" option from the dropdown menu. Then go to the "Identity Verification" or "KYC" tab. On mobile, open the 11 mi app and follow the same process.
Fill in Personal Information
Enter your full name, date of birth, current address, and nationality accurately. The information must match exactly what appears on your ID — do not use nicknames or abbreviated names. 11 mi cross-checks this information against your ID document.
Upload Identity Document
Take or scan both the front and back of your National ID Card. Accepted file formats are JPG, PNG, or PDF, with a maximum file size of 5–10 MB. Make sure the image is clear, all text is legible, and all four corners are visible. Click the "Upload Document" button to upload to 11 mi.
Complete Selfie Verification
Take a clear selfie holding your ID card. Both your face and the ID card information must be clearly visible in the selfie. Take the photo in good lighting. Don't wear anything covering your face. 11 mi may also conduct live face verification in some cases.
Upload Address Proof
Upload a copy of your electricity bill, gas bill, or bank statement issued within the last 3 months. Your name and current address must be clearly visible on the document. It must match the address registered with 11 mi.
Wait for Approval
After all documents are submitted, the 11 mi team will review them. Usually you'll receive a notification of approval or rejection within 24-48 hours. You'll get an email or SMS upon approval. If there are any issues, contact customer support.
Things to Keep in Mind When Submitting Documents
Use Clear Images
Photos taken in blur or darkness are often rejected. Take pictures of your documents on a flat surface in good lighting. Flash can cause glare, so natural light works best. 11 mi carefully checks every photo.
Keep Your Information Accurate
The name and date of birth on your document must match exactly what you entered on your account. Even a minor discrepancy can result in rejection. 11 mi's system automatically cross-checks your information.
Verify Expiry Date
11 mi does not accept expired ID cards or passports. Check the expiry date before uploading your document. If it has expired, obtain a new one before submitting.
Use the Correct Format
JPG, PNG, and PDF formats are acceptable. If the file is too large, compress it but don't compromise quality. 11 mi typically prefers files under 5 MB.
11 mi KYC Process - Key Information
Benefits of 11 mi Verified Account
- Fast Withdrawals – Withdraw funds from a verified account in as little as 15–30 minutes.
- Higher Withdrawal Limits – Enhanced Verification unlocks significantly higher maximum limits.
- Bonus Unlocks – Some 11 mi promotions are available exclusively to verified users.
- Account Security - Verified identity reduces the risk of account takeover.
- VIP Program Access - Verification is required to get 11 mi premium membership.
- Fast Customer Support - Verified users' support tickets are resolved quickly.
- Full feature access - Live Casino, Sports Betting, and participation in all events.
How Safe Is Your Information?
Many users wonder whether it's safe to submit personal documents on 11 mi. The answer is yes — completely safe. 11 mi uses internationally recognised SSL encryption. Every document you upload is stored on encrypted servers. Only authorised staff can access your information for verification purposes. Your data is never shared with any third party. 11 mi's Privacy Policy provides a full commitment to protecting your information.
SSL 256-bit Encryption
Industry-standard SSL encryption is active on all 11 mi site pages. No one can steal information during data transfer.
Secure Data Storage
Your documents are stored in cloud-based encrypted storage. Regular security audits are conducted.
Limited Access
Only trained KYC team members are permitted to access documents for verification. Every access is logged.
Data Retention Policy
11 mi retains information only to meet legal requirements. Data is deleted after a specified period following account closure.
Complete Your 11 mi KYC Today
Verify your identity and enjoy full benefits. The process takes just 5-10 minutes.
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Common Reasons for Verification Rejection
11 mi's review team rejects verifications for a few common reasons. Knowing these in advance will help you avoid them and get approved on your very first attempt.
Most Common Issues
- Uploading blurry or unclear photos
- Submitting an expired ID document
- Mismatch between account details and ID information
- Any part of the document cut off or covered
- Face obscured or unclear in selfie
- Address proof older than 3 months
- File size too large or wrong format
- Editing or altering any part of the document
What to Do If Rejected?
If 11 mi rejects your verification, the reason will be communicated via email. Correct the issue and upload again. If it fails repeatedly, contact 11 mi customer support directly. They will guide you and conduct a manual review if necessary.
Age Verification - Why Does 11 mi Do This?
11 mi is a responsible gaming platform. We firmly believe that online betting and casinos are only for adults. That's why 11 mi verifies the age of every user. By law in Bangladesh, no one under 18 years of age can play gambling or betting. 11 mi strictly adheres to this law. 11 mi confirms that you are 18 or older by checking the date of birth on your National ID card. If someone opens an account with a false age and is later caught, that account will be permanently closed and any winnings will be forfeited. This age verification process is for your protection.
11 mi's KYC process is simpler and faster than most international platforms. Verification at many European casinos can take weeks — at 11 mi, it typically takes just 24–48 hours. Submit the right documents and you could be approved within a matter of hours. The 11 mi team works seven days a week, committed to delivering fast, reliable service.
Frequently Asked Questions
11 mi KYC – Quick Summary
The identity verification process is an essential part of the 11 mi platform. It's not just about compliance; it's in your own interest. A verified account means faster withdrawals, greater security, and full benefits. The KYC process at 11 mi is simple and quick. Keep the right documents ready, take clear photos, and provide accurate information. In most cases, it's completed within 24 hours. If you face any issues, 11 mi customer support is always ready to help.