11 mi values your privacy highly. This policy explains how we collect, use, store, and protect your personal information. Please read this policy in full before using the 11 mi platform.
Last Updated: January 202611 mi collects various types of information from you so we can provide you with the best service. We only collect information necessary to provide and improve our services. Information is collected when you register on the 11 mi platform and during use. Your information is never sold or shared with third parties without permission.
11 mi uses the information we collect for several important purposes: to create and manage your account; to verify your identity and confirm your age as required by law; to process deposits and withdrawals; to provide customer support and respond to your queries; to prevent fraud and money laundering; to improve 11 mi services and enhance your experience; and to inform you about promotions and special offers (with your consent).
The legal bases on which 11 mi processes your data are: performance of a contract (to provide our services to you), legal obligations (compliance with KYC and AML requirements), legitimate interests (fraud prevention and service improvement), and your consent (for marketing communications). 11 mi always operates in full compliance with data protection laws.
11 mi uses cutting-edge technology to protect your personal and financial information. We follow industry-standard security protocols to keep your data safe. 11 mi never compromises your security.
The 11 mi website and app use SSL 256-bit encryption — the same level of security used by banking systems. All data transmitted between your browser and 11 mi servers is fully encrypted.
11 mi stores your information on secure servers. Databases are encrypted and protected by firewalls. Regular backups and security audits are conducted.
Your 11 mi password is encrypted with a hashing algorithm. Even 11 mi staff cannot see your password. Two-Factor Authentication provides additional security.
11 mi is PCI-DSS compliant. All financial transactions are encrypted and processed through secure payment gateways. Card information is not stored directly on 11 mi servers.
11 mi respects your privacy and only shares your information in limited circumstances. We never sell your data. Information is shared only in the following cases:
| Third parties | Purpose | Data Type |
|---|---|---|
| Payment provider | To process deposits and withdrawals | Name, account number, transaction amount |
| KYC service provider | Identity verification and age confirmation | ID documents, personal information |
| Game provider | To provide casino and live game services | Username, game preferences, betting data |
| Legal Authority | To fulfil legal obligations | All necessary information (only upon legal request) |
11 mi works only with trusted, licensed third parties. All partners operate under strict confidentiality agreements and may use your information solely to provide the specified service — for no other purpose.
The 11 mi website and mobile app use cookies and similar tracking technologies. These are small text files stored on your device that help 11 mi remember your preferences, improve your experience, and analyse site performance.
You can control or delete cookies through your browser settings at any time. However, blocking some cookies may prevent certain features of the 11 mi site from working properly.
As an 11 mi user, you have various rights over your personal data. We respect these rights and make them easy to exercise.
You can find out what information 11 mi holds about you. You can request a copy of your data.
If there's any error in your information, you can tell 11 mi to correct it. You can also update it yourself in your profile.
You can request 11 mi to delete your data (subject to legal obligations).
In certain circumstances, you can ask 11 mi to limit the processing of your data.
You can take your data from 11 mi in machine-readable format and transfer it to another service.
You may object to specific types of data processing, such as marketing communications.
Contact 11 mi Customer Support by email at [email protected] or via live chat. We will process your request within 30 days.
11 mi retains your information only for as long as necessary. Requirements depend on service provision, legal obligations, and dispute resolution.
Once the retention period expires, 11 mi securely deletes or anonymises your data.
11 mi does not knowingly collect information from anyone under 18. Online gambling is strictly for adults, and we follow a rigorous age verification process. If we become aware that a minor's data has been collected, 11 mi will immediately delete that data and close the account. If a parent or guardian suspects their child has provided information to 11 mi, please contact us right away.
11 mi is an international platform, and your data may be stored and processed on servers in various countries. We ensure your data receives the same standard of protection regardless of where it is processed. 11 mi only transfers data to countries with adequate data protection laws and, where necessary, applies Standard Contractual Clauses or other legal safeguards.
11 mi's main servers are located in Europe where GDPR protections apply. We only use ISO-certified data centres. Data from Bangladeshi users is transferred in encrypted form.
11 mi may update this privacy policy from time to time. Changes may occur due to legal changes, new technologies, or business practices. We will always post the latest version on this page with the effective date. For significant changes, 11 mi will notify you via email or notification. It is your responsibility to review this policy regularly.
Your data is fully secure. Join today and enjoy a world-class gaming experience.
RegisterFor any questions or concerns about this Privacy Policy, please reach out to the 11 mi Data Protection Team.
We take all privacy-related requests seriously and respond promptly. 11 mi values your trust and confidence.